Warranty and Terms

Off Road Use Only, Returns, Warranty, and Terms of Use:

Waiver Signature May Be Required

Certain products on this site are off-road use only and may require a signed form prior to shipping stating that you understand and agree to these terms. Currently all California customers must sign this form.

Federal Law States:

Vehicle Code § 27156:
(b) No person shall operate or leave standing upon a highway a motor vehicle that is required to be equipped with a motor vehicle pollution control device under Part 5 (commencing with Section 43000) of Division 26 of the Health and Safety Code or any other certified motor vehicle pollution control device required by any other state law or any rule or regulation adopted pursuant to that law, or required to be equipped with a motor vehicle pollution control device pursuant to the National Emission Standards Act (42 U.S.C. Secs. 7521 to 7550, inclusive) and the standards and regulations adopted pursuant to that federal act, unless the motor vehicle is equipped with the required motor vehicle pollution control device that is correctly installed and in operating condition. No person shall disconnect, modify, or alter any such required device.
(c) No person shall install, sell, offer for sale, or advertise any device, apparatus, or mechanism intended for use with, or as a part of, a required motor vehicle pollution control device or system that alters or modifies the original design or performance of the motor vehicle pollution control device or system.

Health and Safety Code § 43000:
43001. The provisions of this part shall not apply to:
(a) Racing vehicles.

As the aforementioned code sections outline, it is against the law to operate or use a vehicle on public streets or highways with modified, altered, or disconnected motor vehicle pollution control devices. This may include but is not limited to, Evaporative Fuel Controls, Catalysts, DPF, PTOX, PCV Systems, Exhaust Gas Recirculation Systems, Oxygen Sensors, Thermostatic Air Cleaners, Air Intake Systems, Fuel Injectors, Regulators, Adjustable Cam Gears, ECU Programming, Mapping, or other Computer Modifications. Air Pumps, Air Injection, Timing, and any other Emission System Modification(s).

The purchaser acknowledges on check-out and prior to shipping that Motoza Performance products may not be used on public roads and are sold for racing applications. The purchaser certifies that their intended use is for racing and/or off-road applications and that Motoza Performance products will not be misused.

Purchaser agrees to indemnify Motoza Performance, its parent companies, all employees, officers, owners, and subsidiaries for any civil or criminal liability arising out of use of Purchasers vehicle on public streets or highways as Purchaser has been duly notified of the laws and regulations regarding disconnecting, alteration, or modification of a vehicle’s pollution control devices. Purchaser understands and acknowledges that they have been advised that driving a modified vehicle on public streets or highways could result in criminal or civil penalties.

Return Policy:

Returns are accepted on all unused, unopened tuning kits prior to initial setup within 60 days of purchase. Buyer is responsible for return shipping. A refund less the original shipping amount will be issued upon receipt of the tuning kit in good condition. Unused items not in original condition are subject to a 15% restocking fee. 

Returns on developed tunes are subject to a labor charge of $75.00 per hour based on the number of revisions and complexity of the initial setup.

Returns on tunes with more than one revision after initial setup may be accepted on a case by case basis. All returns on developed tunes are subject to verification that the ECU has been returned to stock. 

Unused, uninstalled parts in original packaging may be returned for a full refund minus shipping, buyer is responsible for shipping. 

Unboxed, uninstalled parts may be returned but are subject to a 15% or higher restocking fee depending on condition. 

Used parts may be returned for warranty either to the manufacturer or to Motoza Performance on a case by case basis. 

Refunds are issued within 30 days of return.

Damaged Items:
All merchandise is in good condition when it leaves our shipping department. If a part is lost or damage via transit, you should immediately notify Motoza Performance and the carrier. ALL merchandise is shipped and insured for full value and the responsibility for proper delivery is upon the carrier.

Warranty:
Motoza Performance warranties all hardware against manufacturer defect for 1 year from date of purchase. Warranty is non-transferrable.

Use of this Site:
By accepting these Terms and Conditions through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to these Terms and Conditions on their behalf. If you are a parent or legal guardian agreeing to these Terms and Conditions for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information may constitute a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

All software used on this Site is the property of MOTOZAPERFORMANCE.COM or its suppliers and protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. MOTOZAPERFORMANCE.COM is a trademark of Motoza Performance, Inc.

Disclaimer:
ALL SOFTWARE AND HARDWARE SOLD ON THIS SITE IS SOLD FOR OFF ROAD USE ONLY. USE OF THIS SITE AND PURCHASE OF PRODUCTS FROM MOTOZA PERFORMANCE, INC AND MOTOZAPERFORMANCE.COM CONSTITUTE ACCEPTANCE OF THESE TERMS.

THIS SITE IS PROVIDED BY MOTOZAPERFORMANCE.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS. MOTOZAPERFORMANCE.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, MOTOZAPERFORMANCE.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE MOTOZAPERFORMANCE.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability:
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL MOTOZAPERFORMANCE.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE MOTOZAPERFORMANCE.COM WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF MOTOZAPERFORMANCE.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL MOTOZAPERFORMANCE.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIXTY DAY PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

Order Acceptance:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Copyrights and Trademarks:
Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by MOTOZAPERFORMANCE.COM, one of its affiliates or by third parties who have licensed their materials to MOTOZAPERFORMANCE.COM and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this site is the exclusive property of MOTOZAPERFORMANCE.COM and is also protected by U.S. and international copyright laws. MOTOZAPERFORMANCE.COM and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of MOTOZAPERFORMANCE.COM’s or any third party’s intellectual property rights.

The Motoza Performance names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Motoza, LLC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply MOTOZAPERFORMANCE.COM’s endorsement, sponsorship or recommendation of the third party, information, product or service. MOTOZAPERFORMANCE.COM is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk.

Motoza Performance is not affiliated with Volkswagen Audi Group or any of its subsidiaries.

Privacy Statement:
Motoza Performance, Inc does not sell, rent, trade, or loan our customer’s names, VIN numbers, email addresses, or any personal data we collect.

Transfer of Tunes:
Tunes are sold to one individual and one vehicle. We do not support tunes on ECUs removed from the car that was originally tuned without prior authorization and reserve the right to refuse this service under any circumstance.
Purchasers of previously tuned vehicles will need the full name of the original tune owner and VIN number of the vehicle in order to transfer tune support. An ownership transfer fee will apply.
The ownership transfer fee entitles the new owner to member’s site access, the ability to purchase tuning upgrades, and a single log review. Additional log reviews and upgrades may be purchased by the new owner of the vehicle.

Six Month Tuning Window:
Each tune is sold with a number of revisions/log reviews following the issuance of the original tune file. Major hardware changes from the original specified configuration may incur a fee. After the six month tuning window has expired, additional reworks may be purchased. If you have questions about the tuning window, please contact support. Extensions may be made on a case by case basis.