Returns are accepted on all unused, unopened tuning kits prior to initial setup within 60 days of purchase. Buyer is responsible for return shipping. A refund less the original shipping amount will be issued upon receipt of the tuning kit in good condition. Unused items not in original condition are subject to a 15% restocking fee.
Returns on developed tunes are subject to a labor charge of $75.00 per hour based on the number of revisions and complexity of the initial setup.
Returns on tunes with more than one revision after initial setup may be accepted on a case by case basis. All returns on developed tunes are subject to verification that the ECU has been returned to stock.
Unused, uninstalled parts in original packaging may be returned for a full refund minus shipping, buyer is responsible for shipping.
Unboxed, uninstalled parts may be returned but are subject to a 15% or higher restocking fee depending on condition.
Used parts may be returned for warranty either to the manufacturer or to Motoza Performance on a case by case basis.
Refunds are issued within 30 days of return.
All merchandise is in good condition when it leaves our shipping department. If a part is lost or damage via transit, you should immediately notify Motoza Performance and the carrier. ALL merchandise is shipped and insured for full value and the responsibility for proper delivery is upon the carrier.
Motoza Performance warranties all hardware against manufacturer defect for 1 year from date of purchase. Warranty is non-transferrable.
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Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
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Transfer of Tunes:
Tunes are sold to one individual and one vehicle. We do not support tunes on ECUs removed from the car that was originally tuned without prior authorization and reserve the right to refuse this service under any circumstance.
Purchasers of previously tuned vehicles will need the full name of the original tune owner and VIN number of the vehicle in order to transfer tune support. An ownership transfer fee will apply.
The ownership transfer fee entitles the new owner to member’s site access, the ability to purchase tuning upgrades, and a single log review. Additional log reviews and upgrades may be purchased by the new owner of the vehicle.
Six Month Tuning Window:
Each tune is sold with a number of revisions/log reviews following the issuance of the original tune file. Major hardware changes from the original specified configuration may incur a fee. After the six month tuning window has expired, additional reworks may be purchased. If you have questions about the tuning window, please contact support. Extensions may be made on a case by case basis.