Returns are accepted on all tuning kits within 60 days of purchase in original packaging and condition. Buyer is responsible for return shipping costs. Once the tuning kit is returned and Motoza has verified that the sender’s ECU has been converted back to stock, a refund for the full original amount will be returned to the buyer within 30 days. A restocking fee may apply subject to the condition of the kit and verification that vehicle has been returned to stock file.
All merchandise is in good condition when it leaves our shipping department. If a part is lost or damage via transit, you should immediately notify Motoza Performance and the carrier. ALL merchandise is shipped and insured for full value and the responsibility for proper delivery is upon the carrier.
Motoza Performance warranties all hardware against manufacturer defect for 1 year from date of purchase. Warranty is non-transferrable.
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Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
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Motoza Performance, Inc does not sell, rent, trade, or loan our customer’s names, VIN numbers, email addresses, or any personal data we collect.
Transfer of Tunes:
Tunes are sold to one individual and one vehicle. We do not support tunes on ECUs removed from the car that was originally tuned without prior authorization and reserve the right to refuse this service under any circumstance.
Purchasers of previously tuned vehicles will need the full name of the original tune owner and VIN number of the vehicle in order to transfer tune support. An ownership transfer fee will apply.
The ownership transfer fee entitles the new owner to member’s site access, the ability to purchase tuning upgrades, and a single log review. Additional log reviews may be purchased by the new owner of the vehicle.
90-Day Tuning Window:
Each tune purchase entitles the owner to 90 days of revisions following the issuance of the original tune file. Major hardware changes from the original specified configuration may incur a fee. After the 90-day tuning window has expired, additional reworks may be purchased. If you have questions about the 90-day tuning window, please contact support. Extensions may be made on a case by case basis.