FAQs

This is a team effort. We provide the tuning expertise, but there will more than likely be some mechanical issues that will need to be addressed by you or your mechanic along the way. We suggest starting with a vehicle that is in good running condition.

The log review process is designed to get the most out of your car based on your modifications. Generally, the first review will be used to identify any mechanical issues present and to address fueling. Issues that were not noticeable at stock levels generally become apparent with increased performance. Namely boost/vac leaks, MAF issues, and fueling issues. We will provide as much information as possible on how to address anything we see in the logs. Upgraded turbos and aftermarket parts increase the odds that we’ll chase additional mechanical issues, thus the additional log reviews.

Once mechanical issues are addressed we can move on to the fun stuff and fine tuning.

 

Motoza PS (performance software) requires a USB port and a Windows PC (XP, Vista, 7, 8, 8.1, 10). You may upgrade 1.8T and 2.7T tunes at any time to the BTX interface for compatibility with Bluetooth enabled Android devices as well as Windows. We also recommend a battery tender for use while flashing software to your vehicle.

Every build is custom tuned, so the timeline can vary between cars. In general, the goal is to be dialed in within 3-7 revisions depending on the tune. On average, the entire process can be completed within a few weeks. However, this time frame is subjective, as some customers are able to actively send files and logs regularly while others can only devote a few weekend hours to the process. With the exception of big turbo tunes which are quoted based on complexity, each tune comes with a set number of log reviews to be completed within 6 (six) months of initial setup.

We can pause this six month time frame for major repairs, deployed military personnel, or for family emergencies if you let us know that you would like to pause your review clock and keep us updated of your planned date to resume tuning.

We make every effort to complete setups and log reviews within 1-3 business days of submission. However, as this is a custom service, lead time may be longer depending on your build. We schedule setups and revisions in the order they are received.

Yes, we accept returns of unused, uninstalled merchandise within 30 days. We cannot accept returns on installed parts, but do warranty defective items. Restocking fees apply for tunes that have been created and revised and verification that the ECU has been returned to stock condition is required.

Please see the Warranty and Terms Page for complete information.

Delivery times will vary based on location and shipping method chosen. We’ll send you tracking information with your order confirmation, but 3-5 days is average.

Shipping is from Colorado, USA. If your order is received by noon MST Monday-Friday, it will typically ship the same day.

Once your kit is purchased, you may sign up for a Member’s Account, (we’ll send you a link with your order confirmation). Here, your dashboard allows you to send and receive files as well as host all your data logs and tuning files in one convenient place.
When signing up for an account, we recommend ensuring that you enable notifications to your email so you are alerted when new files are uploaded for you.

Absolutely. Furthermore, you will never be penalized if your build progresses. That’s why we’re here, after all! At Motoza, loyal customers only pay the difference between the tune they have and the tune they need up to K04 and Hybrid K04 builds. Big Turbo upgrades are quoted on a case by case basis and prices are determined based on supporting modifications.

Just making some hardware changes? No problem! Minor reworks to a tune outside the 90-day window are charged a rework fee based on their complexity.

MTC stands for Multi Tune Control. It is an added feature designed to give you on-the-go control of your tunes. Using either your android based cell phone/tablet or your laptop, you can visually select your tune wherever you are with the touch of a button. It’s that simple. Added bonus, MTC comes with Launch Control for users with a manual transmission and test pipe.

The User Adjustable Launch Control is an optional feature offered with our 1.8T and 2.7T tunes. It is available for vehicles with a manual transmission and test pipe. Sadly, it will destroy catalytic converters and automatic transmissions.

We can fully control all major engine parameters and accommodate projects ranging from a Stage 1 tune through larger BT projects. These tunes include aftermarket injectors, oversized MAFs, CAMS, TB’s HFCs, Test Pipes, etc…If you have any specific questions, please feel free to contact us for more information about your specific build.

The kit includes an MX-USB interface, carry bag, a quick start guide, and the Motoza Performance Suite software, which reads/writes the files to your ECU, performs data logging, and acts as a diagnostic tool. Also included is the expertise of our tuners who will build your file and revise it over the course of tuning.

You also get a sticker that adds +2 hp.*

*Yes, we’re joking about +2 hp from a sticker.

Generally, no, unless you choose to purchase an upgrade such as Multi-Tune.

Certain hardware changes do incur additional fees during the initial tuning process. If your build sheet changes drastically during the tuning process, there may be a fee. If you let us know what changes you plan to make from your original build sheet we can help you find the most economical solution.

Hardware changes that may incur an additional fee during the tuning process include:

Upgraded turbos
Fueling components such as injectors, fuel pumps, water methanol not speced on your build sheet.
MAF sensor changes (i.e. upgraded housing to blow-through)

You DON’T. The MX-USB interface, as well as the Motoza PS software, are yours to keep at no additional cost.

Our Stage 1+ tunes are intended for turbos that were stock to the vehicle. In the case of the Audi TT, for example, we skip Stage 1 and go directly to 1+ since the stock turbo was a K04.

If you’ve upgraded your turbo from the stock K03 to an OEM K04 turbo, the Hybrid K04 tune encompasses OEM K04s installed on vehicles that came stock with a K03.

Typically, tunes are completed with the following number of log reviews:

Stage 1: 1-3

Stage 1+: 1-4

Hybrid K04: 5-7

Big Turbo: 5-9

If minor hardware changes are made within your revision window of 6 months, or at the suggestion of our tuners, there is no fee for the change. Some exceptions, like a change to the turbo or major fueling changes, incur a fee if not part of the original setup. After the 90-day period, changes that do not involve the turbo are generally between $50.00 and $99.00. Please contact us to see if your hardware change is covered.

When VAG moved to chain drives, they also switched ECU suppliers for the 2.0T platform. If you have questions about which engine you have, please feel free to contact support with your engine code and we can confirm compatibility.

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Absolutely! They can be used if you need to do additional troubleshooting or if a few years go by and your car develops an issue that you’d like help diagnosing. Additional reviews can be purchased for $50.00 for a single review, or $99.00 for a three pack that can be used within 90 days. Just email us if you need more.