FAQs

Motoza PS (performance software) requires a USB port and a Windows PC (XP, Vista, 7, 8, 8.1, 10). You may upgrade 1.8T and 2.7T tunes at any time to the BTX interface for compatibility with Bluetooth enabled Android devices as well as Windows. We also recommend a battery tender for use while flashing software to your vehicle.

Every build is custom tuned, so the timeline can vary between cars. In general, the goal is to be dialed in within 3-9 revisions depending on the tune. On average, the entire process can be completed within a few weeks. However, this time frame is subjective, as some customers are able to actively send files and logs daily while others can only devote a few weekend hours to the process. 90 days is a solid guideline.

Yes, we accept returns of unused, uninstalled merchandise within 60 days. The process for removing the tuning file and returning our cable is outlined on our Warranty Page. In some cases, a restocking fee will apply.

Delivery times will vary based on location and shipping method chosen. We’ll send you tracking information with your order confirmation, but 3-5 days is average.

Shipping is from Colorado, USA. If your order is received by noon MST Monday-Friday, it will typically ship the same day.

Once your kit is purchased, you may sign up for a Member’s Account, (we’ll send you a link with your order confirmation). Here, your dashboard allows you to send and receive files as well as host all your data logs and tuning files in one convenient place.
When signing up for an account, we recommend ensuring that you enable notifications to your email so you are alerted when new files are uploaded for you.

Absolutely. Furthermore, you will never be penalized if your build progresses. That’s why we’re here, after all! At Motoza, loyal customers only pay the difference between the tune they have and the tune they need up to K04 and Hybrid K04 builds. Big Turbo upgrades are quoted on a case by case basis and prices are determined based on supporting modifications.

Just making some hardware changes? No problem! Minor reworks to a tune outside the 90-day window are charged a rework fee based on their complexity.

MTC stands for Multi Tune Control. It is an added feature designed to give you on-the-go control of your tunes. Using either your android based cell phone/tablet or your laptop, you can visually select your tune wherever you are with the touch of a button. It’s that simple. Added bonus, MTC comes with Launch Control for users with a manual transmission and test pipe.

The User Adjustable Launch Control is an optional feature offered with our 1.8T and 2.7T tunes. It is available for vehicles with a manual transmission and test pipe. Sadly, it will destroy catalytic converters and automatic transmissions.

We can fully control all major engine parameters and accommodate projects ranging from a Stage 1 tune through larger BT projects. These tunes include aftermarket injectors, oversized MAFs, CAMS, TB’s HFCs, Test Pipes, etc…If you have any specific questions, please feel free to contact us for more information about your specific build.

The price includes an MX-USB interface (can be upgraded to BTX interface), bag, a quick start guide, and the Motoza PS software suite, which reads/writes the files to your ECU, performs data logging, and acts as a diagnostics tool. Also included is the expertise of our tuners who will build your file and revise it over the course of 90 days from your first log.

You also get a sticker that adds +2 hp.*

*Yes, we’re joking about +2 hp from a sticker.

Generally, no, unless you choose to purchase an upgrade such as Multi-Tune.

Certain hardware changes do incur additional fees during the initial tuning process. If your build sheet changes drastically during the tuning process, there may be a fee. If you let us know what changes you plan to make from your original build sheet we can help you find the most economical solution.

Hardware changes that may incur an additional fee during the tuning process include:

Upgraded turbos
Fueling components such as injectors, fuel pumps, water methanol not speced on your build sheet.
MAF sensor changes (i.e. upgraded housing to blow-through)

You DON’T. The MX-USB interface, as well as the Motoza PS software, are yours to keep at no additional cost.

Our Stage 1+ tunes are intended for turbos that were stock to the vehicle. In the case of the Audi TT, for example, we skip Stage 1 and go directly to 1+ since the stock turbo was a K04.

If you’ve upgraded your turbo from the stock K03 to an OEM K04 turbo, the Hybrid K04 tune encompasses non-stock OEM K04s and would be the correct tune for your car.

Typically, tunes are completed in the following number of revisions:

Stage 1: 1-3

Stage 1+: 1-4

Hybrid K04: 5-7

Big Turbo: 5-9

These revision numbers are a guideline, not a hard and fast rule. Within the first 90 days, most changes to the tune do not incur a re-work fee. Some exceptions, like a change to the turbo or major fueling changes, incur a fee if not part of the original setup. After the 90-day period, changes that do not involve the turbo are generally between $50.00 and $99.00.

When VAG moved to chain drives, they also switched ECU suppliers for the 2.0T platform. If you have questions about which engine you have, please feel free to contact support with your engine code and we can confirm compatibility.